Customer Service Executive

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Location: Batam (Indonesia)

We are looking for a qualified Customer Service Executive to join our company. You will be responsible for developing long-term relationships with customers and overseeing sales.

As a Customer Service Executive, you should work closely with the internal team to satisfy customers’ needs and requests, respond to their queries promptly, and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Eventually, you should be able to grow our business by building successful, long-term client relationships.

Responsibility

Coordinate and co-lead the *NPI/NCI launch with other functional teams with the structured NPI format. (*New Product Introduction / New Customer Introduction.)
Liaise with planning, production, engineering, materials, and QA Departments in the first article sample run and subsequent mass production launch by keeping track of the planned timeline
Attend to ad-hoc requests by customers in sample preparation with its necessary information.
Work with production on the actual output, cycle time, and attrition vs the assumptions made in the costing for new projects
Provide support on day-to-day miscellaneous customers’ enquiries
Acknowledge all customers’ POs and work with the planner on the delivery dates
Input the latest selling price into the customer 3 months’ forecast for potential sales analysis and customer pull-in trend in the next 3 months
Compare and analyze customer actual pull in quantity vs customer forecast to study the variance and accuracy
Work with the planner to study the inventory level vs customer forecast for JIT pull-in customers to prevent over-build/under-build stocks
Assist the customer service team in the information data bank which is ready and available to support the customers
Assist in filling up various types of forms (Tooling Request Form, Approval Form for a new project, Inspection Request Form, First Article Sample Testing Form, etc..)

Requirements and skills

Proven work experience as a Customer Service Executive
Hands-on experience in sales and an ability to deliver excellent customer experience
Knowledge of MS Office (MS Excel & Word in particular)
Understanding of sales performance metrics
Excellent communication and negotiation skills
An ability to deliver projects and answer inquiries on time
Business acumen with a problem-solving attitude
At least a Diploma/Advanced/Higher/Graduate Diploma in Marketing or equivalent

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